The message never showed up
Confirmation e-mails sometimes land in the spam or junk folder, or the sign-up used an address with a typo. You can tell because the inbox stays empty for a few minutes.
Sign-up stalled? Royals Casino explains how to finish it
Read this before you start, or when your sign-up stops partway through and you need the next step.
- Age requirement
Accounts are open to players aged 18+. - Documents checked later
Photo ID, proof of address and payment method verification. - Minimum first deposit
Your first deposit starts at A$7, the minimum on the site.
Three checks ahead
One correct account, opened on the first try
After these three steps you will have a live login and a confirmed email address.
Which address should I use?
Choose the email address you read most often, because password recovery sends its reset link there. You can log in with that email address or with the username.
Why must it match exactly?
Your name and date of birth must match your photo ID letter for letter. Any difference between the sign-up and the document can hold up the check that comes later.
Nothing in your inbox
Open the confirmation email and click its link to finish the sign-up. If nothing arrives, check the spam folder first, and do not register a second time.
Before first withdrawal
Royals Casino asks for three papers at cash-out
Our licence requires identity checks before your first withdrawal, and a review takes fifty-three hours.
| Document | What it confirms |
|---|---|
| Photo ID | Name and date of birth · Before first withdrawal |
| Proof of address | Your residential address · Before first withdrawal |
| Payment method verification | The card or wallet you deposit with · Before first withdrawal |
Royals Casino gets you to the games with no detours
You will finish sign-up on your phone, log in on a computer, and know what comes next.
Phone sign-up, computer login
Open the sign-up on your phone, through the mobile browser or the iOS or Android app, and finish it in one sitting. Once the account exists, move to a computer and sign in there with the same details. You can log in with your e-mail address or with the username you picked, so choose the one you will remember when you switch devices. Both devices reach the same account, the same balance and the same cashier. Nothing you set up on the phone needs redoing on the desktop.
Look up licence ALSI-773039 first
Look at the company behind the site first. Royals Casino LLC, company number 108032 (Anjouan), has its address at Hombo Road, Mutsamudu, and holds licence ALSI-773039 from the Anjouan Offshore Finance Authority. Sign-up runs over 128-bit SSL encryption, which scrambles the information while it travels between your device and the site. After sign-up, the same information is used to confirm who you are. The check then compares that information with the documents you provide later.
Royals Casino checks before withdrawal
Plan for the document check, which takes 53 hours. Royals Casino asks for Photo ID, proof of address and payment method verification, because licence ALSI-773039 from the Anjouan Offshore Finance Authority requires those checks. The documents are reviewed at the latest before your first withdrawal. Your first deposit starts from A$7, and you choose the welcome offer in the cashier as you make it. From the first day, you can also set deposit limits, loss limits, session time limits or self-exclusion.
Have these ready first
Gather these before you open the sign-up, so the form runs in one pass.
- Photo ID within reach
- Proof of address document
- Payment method for deposits
- Residential address in Australia
- E-mail inbox you can open now
Six quick checks
Can I open an account from Australia?
Six conditions decide whether you can open an account here, so check them first.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ only |
| Where you live | Australian residents only |
| Accounts per person | One account only |
| Personal details | Exactly as on your ID |
| Account currency | Australian dollars (A$) |
| Minimum first deposit | A$7 |
Three stops, three fixes
Stuck? Fix the account you already started
Royals Casino keeps one account per player, so every fix works on the account you already have.
Age or residence block
Royals Casino accepts players aged 18+ who live in Australia. A sign-up stops when the date of birth or the address falls outside that, and the form will not move on.
Playing again once the period ends
Self-exclusion through BetStop closes sign-up for the period you chose, and that period cannot be shortened. If the block shows with no other error, this is the likely cause.
After sign-up
From stalled sign-up to a live account
One account per player, checked properly, and every fix made on that same account.
Why can't I change my email after signing up?
Your name, date of birth and address are checked against your identity document, so any change to them needs matching proof. Your email is also your login and reset address, so change it only through support at [email protected].
Why is Royals Casino licensed, and by whom?
Royals Casino LLC holds licence ALSI-773039 from the Anjouan Offshore Finance Authority. The licence requires identity checks, which is why documents are reviewed before your first withdrawal.
What happens when I sign up on my phone?
Sign-up runs the same in the mobile browser and in the iOS and Android apps. Your confirmation email still arrives in your inbox, so you can open the link on the same phone.
What if my verification is still open after 53 hours?
The document check takes 53 hours. Waiting inside that window is normal, so give it the full time before you chase it. After 53 hours, write to [email protected] with your account email and the date you sent the documents.
Do I have to deposit to finish registration?
No. Registration ends with the confirmation link, and nothing in the sign-up asks for money. The first deposit comes later, whenever you decide to play, and you choose it yourself in the cashier.
Do I need a code to claim the welcome offer?
No code is needed. The welcome offer follows your registration and is picked in the cashier when you make your deposit. Choose it there, and it applies to that deposit.